Return and Refund
How to Return a Product
- Sign in to your K2xpress Account, select My Orders.
- Select the order you wish to return and click on the Manage Order button.
- Click on Return Items.
- Fill in the Return Form. The available return options (drop-off/pickup) will be displayed in this form.
- Pack your K2xpress parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
- If you are located in Dhaka city, then you will be able to avail pick up and drop off both facilities from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
RETURN DROP POINTS
45, Chattogram Medical College Road, Chawkbazar, Chattogram, Bangladesh firstname.lastname@example.orgPhone : 01762500903
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of K2xpress packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Returns & Refunds
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for K2mall items and 7 days for non-K2mall items of the delivery date.
- For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
- We stickily maintain our return and refund policy. All processing will make within 30 days.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to K2xpress Global products.
|Payment Method||Refund Option||Refund Time|
|All||Refund Voucher||1-2 working days|
|Debit or Credit Card||Debit or Credit Card Payment Reversal||9-10 working days|
|bKash||Bank Deposit / Mobile Payment Reversal||7 working days|
|Cash on Delivery (COD)||Bank Deposit||4-5 working days|
|K2xpress Voucher||Refund Voucher||1-2 working days|
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.